OMS 6051: Service Management
| Service management from cross-disciplinary point of view. Defining service package, designing delivery system, dealing with service encounters, improving quality, managing capacity, implementing yield management systems.
| |
| | Requirements: MBA student | | Grading Basis: A-F only | | | | Term: | Section: | Credits: | Class#: | Instructor: | Meets: | Session: | Location: | Enrollment: | | Fall, 2009 | 060 | 2 | 31137 | Goldstein,Susan Meyer | W
05:45 PM-
09:05 PM | First Half of Term | Carlson School of Mgmt 2-233 | 48 | | Fall, 2010 | 060 | 2 | 28943 | | W
05:45 PM-
09:05 PM | First Half of Term | | 48 |
|
|
