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Curtis L. Carlson Family Foundation Professor of Management Science CSOM Operations & Mgmt Sci 3-227 CarlSMgmt 321 19th Ave S Minneapolis, MN  55455 Phone: 612/624-7058 Fax: 612 6248804 ksinha@umn.edu

Education
PhD, 1991, management, University of Texas-Austin
MS, 1986, petroleum engineering, University of Texas-Austin
BTech, 1982, petroleum engineering, Indian School of Mines

Expertise
Management of technology
Operations strategy

Current Research
Digital technology operations
High-technology operations
Strategic evaluation of operations
Managing technologies in the supply chain
Technology project management
Complementarities in operations

Major Publications

• "Conducting Academic Research with an Industry Focus: Production and Operations Management in the High-Tech Industry," K. K. Sinha and S. Beckman, Production and Operations Management (2005).
• "Designing Work Within and Between Organizations," K. K. Sinha and A. H. Van de Ven, Organization Science (2005).
• "Customer Satisfaction with Order Fulfillment in Retail Supply Chains: Implications of Product Type in Electronic B2C Transactions," K. K. Sinha and S. Thirumalai, Journal of Operations Management (2005).
• "Applying Process Knowledge for Yield Variation Reduction: A Longitudinal Field Study," K. K. Sinha and J. M. Field, Decision Sciences (2005).
• "Service Product Configurations in Electronic B2C Operations," K. K. Sinha and G. R. Heim, Journal of Service Research (2005).
• "Managing Quality in E-Service Systems: The Development and Application of a Process Model," K. K. Sinha, J. M. Field, and G. R. Heim, Production and Operations Management (2004).
• "Performance Impact of the Elimination of Direct Labor Variance Reporting: A Field Study," K. K. Sinha, R. D. Banker, J. M. Field, and R. G. Schroeder, Journal of Accounting Research (2002).
• "Service Process Configurations in Electronic Retailing: A Taxonomic Analysis of Electronic Food Retailers," K. K. Sinha and G. R. Heim, Production and Operations Management (2002).
• "Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Food Retailers," K. K. Sinha and G. R. Heim, Manufacturing and Service Operations Management (2001).
• "Work Team Implementation and Trajectories of Manufacturing Quality: An Empirical Analysis of Electronic Food Retailers," K. K. Sinha, R. D. Banker, and J. M. Field, Manufacturing and Service Operations Management (2001).
• "Quality and Competition," K. K. Sinha, R. D. Banker, and I. Khosla, Management Science (1998).
• "Impact of Work Teams on Manufacturing Performance: A Longitudinal Field Study," K. K. Sinha, R. D. Banker, J. M. Field, and R. G. Schroeder, Academy of Management Journal (1996).

Courses

Fall, 2009

MBA 6220 Operations Management Sec.  090

MBA 6220 Operations Management Sec.  091

Spring, 2010

OMS 6072 Managing Technologies in the Supply Chain Sec.  060

Current Editorial Appointments

• Senior Editor, Production and Operations Management
• Guest Editor, special issue on the high-tech industry, Production and Operations Management
• Associate Editor, Decision Sciences

Scholarly Service and Honors

• Academic Director, Medical Industry Leadership Institute, 2005
• Best Paper Award, Decision Sciences Journal, 2005
• Program Chair, Annual Meeting of the Production and Operations Management Society, 2002
• Best Theoretical/Empirical Research Paper Award, Decision Sciences Institute, 2001
• Stan Hardy Award for the best published paper of the year in operations management, 1999
• Best Paper Award, Journal of Operations Management, 1998