Carlson School professors recognized as top contributors to research on service operations management
A recent article in Production and Operations Management journal recognized the University of Minnesota as ranked third in service operations management research productivity. The article, entitled, “A note on the growth of research in service operations management,” provided a historical perspective on the research trends of this emerging field during a time when service sector employment increasingly dominates the global economy. The U ranked only behind Columbia University and MIT in the study.
The Carlson School of Management's Operations and Management Science Department and Joseph M. Juran Center for Leadership in Quality played a critical role over the years in the University of Minnesota's research in service operations management. The following professors were cited among the top 27 most productive individual researchers out of 799 individuals in the sample pool.
-Professor Arthur Hill, the John & Nancy Lindahl Professor and a faculty affiliate of the Joseph M. Juran Center, and his doctoral student Julie Hays, a Juran Fellow, whose research focus is in service guarantee and service recovery.
-Associate Professor Susan Meyer Goldstein, a Juran Scholar, whose research focus is on healthcare service quality.
- Professor Kingshuk K. Sinha, the Carlson Family Foundation Professor and director of the Joseph M. Juran Center, whose research is in the quality of information goods, e-service quality, customer loyalty in Internet retailing.
Three other Carlson School doctoral students supported the research of these professors. They are Greg Heim, now assistant professor at Texas A & M's Mays College; Joy Field, now associate professor at the Carroll School of Management at Boston College; and Sriram Thirumalai, now an assistant professor at the David Eccles School of Business at the University of Utah.
The Production and Operations Management journal article appeared in the November-December 2007 issue and looked at papers published from 1990 to 2006 in top-tier journals including the Journal of Operations Management, Manufacturing and Service Operations Management, Production and Operations Management, Management Science and Operations Research.
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