Are you as effective as you could be when working across cultures? Consider the following questions:

• How much time passes between when you send an email to an international colleague or customer and when you receive the response?
• How many clarifying emails do you have to send or phone calls do you have to make before you have either the correct or complete information you need to do your job?
• How many projects are delayed waiting for information from international colleagues?
• How many sales are lost in the international market due to “unknown” reasons or misunderstood customer “signals” or misinterpreted customer needs?
• How many sales are lost because you simply don't know what your customer actually values?

If you or your organization have experienced any of these situations, this program is for you. It's designed to help you gain perspectives for understanding the fundamental cultural factors that shape current business customs and practices in the global marketplace. You will also learn new techniques for bridging culture boundaries to improve business skills, marketing efficacy, and working relationships.

Objectives

• Explore the challenges and identify critical barriers to working effectively in a multi-cultural environment by gaining insights into assumptions about human nature and how to create stakeholder value across cultures
• Identify ways to enhance personal leadership performance in a global business environment by gaining insights into the management of differences and the resolution of cross-cultural conflict
• Self-assess critical cross-cultural leadership capabilities in the areas of cultural adaptability, personality preferences, influencing styles, conflict resolution styles, decision making, personal power, and team leadership
• Develop a measurable action plan to improve individual global leadership effectiveness and organizational global competitiveness

Topics

• Challenges and risks of working across cultures
• Conflicting realities: Can’t we all just get along?
• Culture’s effects on behavior: Ours and theirs
• Cultural dynamics that impact global business
• Dealing with different motivators and work orientations
• International business communication
• Fatal flaws and common conundrums

This program is intended for those who work in global work environments: virtual, in person, or through travel; with clients; emerging markets; or intact work groups.

	Peter Stark, Carlson Executive Education Instructor
	Amy Tolbert, Carlson Executive Education Fellow

Location
Executive Education
Carlson School of Management
University of Minnesota
321 Nineteenth Ave. S.
Minneapolis, MN 55455-0438

Benefits of Attending

You'll acquire the ability to bridge cultural and communication barriers so you can achieve more effective cross-cultural business relationships, create greater value for your customers, and improve your overall global business performance.

Teaching Approach

Two nationally recognized experts in doing business globally team-teach this two-day program. They have an interactive learning approach, which includes content presentations, activities, large and small case work, and application discussions of your real cross-cultural business situations.

Program Details (pdf)
(schedule, curriculum, faculty bios, past participant titles, testimonials)

Quantity Discount

A discount of 15% will apply to registrations of 3 or more people from the same company registering as a group for the same specific program. Please note that this offer is contingent upon all registrants enrolling in the same program having the same start date. Program cancellations and program transfers affecting the minimum number of people enrolled in the program for which the discount applied will void the discount.