Achieving measurable breakthroughs in operational performance is accomplished by delivering superior products and processes in the eyes of your external and internal customers at the lowest possible cost. In this three-day program, you will develop in-depth, hands-on knowledge of improvement methodologies, know when and how to use each method, and how to combine them into a systematic approach to take your operation to the next level, and the level after that. The instructor will use examples from numerous major industries in the manufacturing, service, software, and other sectors.

You will learn to employ innovative techniques in operations planning: Lean, Six Sigma, Kaizen Blitzes, activity based costing, benchmarking, supply chain cost reduction, self-managed teaming, change leadership, and other powerful approaches to become a high performance organization. Using the right combination of approaches will enable your organization to dramatically increase customer satisfaction and profits—while simultaneously reducing waste, cycle time, inventories, and costs. Bring with you to class data on a major "broken process" within your company (with which you are familiar) and work on it right there. Many participants will leave with a breakthrough solution.

Objectives

• Focus your organization’s efforts where you can achieve measurable breakthroughs in operational performance
• Focus on the Voice of the Customer (VOC)—both external and internal
• Know when to employ Lean, Six Sigma, Kaizen Blitzes, and other approaches
• Learn eighteen Lean Enterprise and twenty Six Sigma techniques
• Apply the Six Sigma DMAIC process (Define, Measure, Analyze, Improve, Control)
• Become a breakthrough leader of your operation
• Make operational excellence happen in your organization

Topics

• Achieving breakthroughs in operational performance
• When to employ Lean, Six Sigma, Kaizen Blitzes, and other approaches
• Remarkable leaders—their core competencies and supporting ones
• Breakthrough operational planning and project selection
• Fun case studies in the food, wine, service, manufacturing, and software industries
• Lean enterprise techniques—how to apply them in every industry
• Forty techniques in applying Lean Six Sigma's DMAIC process
• Making it happen

This program is designed for mid-level to senior executives working in the operations function. Appropriate titles include General Manager, COO, and VP of Operations. In addition, department heads, project/team leaders, directors, quality control staff, process improvement teams, production and plant managers, and business analysts will find this program both relevant to their careers and to their companies’ strategic objectives. Be prepared to work hard and have fun.

Jim Bandrowski, Carlson Executive Education Instructor

Location
Executive Education
Carlson School of Management
University of Minnesota
321 19th Ave. S.
Minneapolis, MN 55455-0438

Teaching Approach

Prepare to work hard and have fun! This workshop is ideal for both teams and individuals:

• Examples from numerous manufacturing, service, and transactional industries
• Insightful, fun case studies
• Bring a “broken” process to redesign right in the session

Quantity Discount
A discount of 15% will apply to registrations of 3 or more people from the same company registering as a group for the same specific program. Please note that this offer is contingent upon all registrants enrolling in the same program having the same start date. Program cancellations and program transfers affecting the minimum number of people enrolled in the program for which the discount applied will void the discount.

Schedule
Schedule (PDF)

Curriculum
Curriculum (PDF)

Testimonials
Testimonials (PDF)

Past Participants
Titles of Past Participants (PDF)