SCO 6051 Service Management
Service management from cross-disciplinary point of view. Defining service package, designing delivery system, dealing with service encounters, improving quality, managing capacity, implementing yield management systems.Fall 2013
Section 060 LEC (30246)
2 credits
A-F only; prereq [MBA 6220 or equiv], MBA student; credit will not be granted if credit already received for: OMS 6051