 
How to Contact Us
EMAIL:
PHONE:
HOURS:
VISITING:
csareait@umn.edu
612-624-1154
Monday to Friday, 8:00 a.m. - 5:00 p.m. (Summer)
Monday to Friday, 8:00 a.m. - 6:00 p.m. (School year)
On May 19th, the IT Service Center will be located in Carlson School, Room 3-309.
Overview of Services
The Faculty and Staff Service Center is the first line of contact for technology help for all Carlson Faculty, Staff and Ph.D. Students. This includes the following:
- Accounts
- Troubleshooting account and login issues
- Hardware
- Troubleshooting, upgrades, and coordination of warranty repairs
- Software
- Installation, consultation, and troubleshooting
- Printing
- Troubleshooting, purchase consultation, and installation
- Networking & wireless
- Basic network connectivity, troubleshooting ONLY to the CSOM network and the University Wireless network
- Security
- Prevention and protection against viruses
- Email, calendaring & listserve
- Troubleshooting and questions on the email client ONLY
FAQs
- How do I unlock My Account or my Active Directory Account?
- You will need to call 1-HELP. Choose option 2 for Password support then option 2 for Enterprise password support. Tell them you need your Active Directory account unlocked.
- After I log in my icons don't show up, what do I do?
- Press ctrl+alt+del, click on Task Manager then go to File > New Task and type "Explorer.exe" press Okay. You will be starting the Explorer.exe process.
- I can't send or delete email, what's happening?
- This is usually an indication that your mailbox is full. Go to dirtools and click on the "email storage use" link to see if your mailbox is full. You can try using Shift + Del to remove email. If this does not work, you will need to call 1-HELP to have them temporarily expand your mailbox while you delete and archive your emails.
- How can I use Netfiles as a webpage to replace my W: drive?
- How do I request a Departmental Email account?
- Follow the instructions from 1-HELP.
Production Services
The IT Service Center can provide you with information and/or connect you with the appropriate support for the following services:
- Research Computing
- Classroom Technology
- Web Services
- Training
- Instructional Technology
- Instructional Media
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